Under the guidance of the Chief Development Officer, the Database Manager is responsible for maintaining the integrity and accuracy of Family Equality Council’s constituent and donor database, housed in Salesforce. The Database Manager will field and prioritize data requests, produce high quality reports and lists, manage fundraising event data, manage data flow between Salesforce and other applications (including Salesforce NGO Connect, Campaign Monitor, QuickBooks, and Eventbrite), manage highly customized donation and solicitation tracking documents for board members, and coordinate the gift entry and acknowledgement process.
This position coordinates database maintenance and access for all of Family Equality Council’s departments, as well as develops and delivers training to ensure all staff can access and update database records.
The successful candidate will have meticulous attention to detail and act in an energetic, ambitious, goal-oriented, and creative manner. The candidate will have the ability to work both independently and collaboratively and will also have a talent for organizing and strategically building infrastructure.
Family Equality Council is a distributed organization, with employees throughout the country. The Database Manager is a fulltime position and may work from a home office anywhere in the United States, or from our office in New York City.
- Update and maintain constituent and donor records in the Family Equality Council database.
- Run, distribute, and design weekly, monthly, quarterly, and annual reports from the database, performing ad-hoc reporting as requested to assist in the acquisition, renewal, stewardship, recognition, and annual recaps of individual, corporate, and foundational giving.
- Manage relationships with vendor account representatives, including Salesforce, NGO Connect, and Eventbrite.
- Track gift solicitations by our Board of Directors and major donors, regularly updating and maintaining individual tracking workbooks.
- Train new and existing staff and interns on effective database use.
- Work closely with the Finance Department to ensure that all donor revenue in the database is reconciled with accounting software (currently QuickBooks).
- Design and implement data hygiene practices that ensure the accuracy of donor tracking, including individual, corporate, and foundational giving, while maintaining the confidentiality of all donor information.
- Manage integration of data between Salesforce and other platforms (namely, Eventbrite) and troubleshoot when synchronization issues arise.
- Create event registration and donation forms using Salesforce-connected apps, including NGO Connect and Eventbrite.
- Track and manage fundraising event data, including guest registration information, VIP list management, and associated giving.
- Manage the donor entry and acknowledgment processes.
- Manage, train, and provide overall registration and data management leadership to event staff, vendors, contractors, and volunteers, before, during, and after events.
- Provide administrative support to the event leadership team as assigned.
- Process mailings for a direct appeal program, identifying new donors.
- Pull segmented lists for direct mail appeals and coordinate with the communications team.
- Track and report on results from direct appeal efforts.
- Work with the Finance Department to manage Accounts Receivables (A/R), ensuring that outstanding giving and pledge giving are both followed up on promptly and accurately.
- Work with the Director of Corporate and Foundation Relations to ensure grant application procedures are properly captured in Salesforce.
Required Knowledge, Skills, and Abilities:
All candidates must have a “can do” attitude, enjoy a fast-paced environment, be highly organized without losing sight of larger objectives, and be committed to justice and equality for the LGBTQ community.
The qualified individual must pay exceedingly close attention to detail, have excellent judgment, and have the ability to work in a changing environment. Ability to work on multiple projects simultaneously and prioritize appropriately is a must.
- Knowledge of cultivation, solicitation, and stewardship strategies and techniques, particularly around individual, corporate, and foundation fundraising techniques.
- Self-motivation and discipline, able to regularly set and achieve work goals.
- Excellent organizational, interpersonal, and networking skills with teams as well as with individuals.
- Ability to maintain a high level of poise and professionalism in all circumstances.
- Ability to initiate and build relationships with a range of constituents, from colleagues, to vendors, to donors, interacting via telephone, in writing, and in-person.
- Demonstrated ability to take primary responsibility for a diverse number of projects and to complete them in a timely manner with limited supervision.
- Demonstrated record of success in managing large databases or CRMs, ideally in a nonprofit setting.
- Ability to work collaboratively in a team setting.
- Ability to work occasional nights and weekends, as needed.
- Ability to travel throughout the continental United States (5-6 times per year, on average).
- Willingness to perform administrative functions as needed, such as scheduling meetings/travel, tracking correspondence, and routine constituent interaction.
Education & Experience:
- A bachelor’s degree and 3-5 years in database management.
- Excellent oral and written communication skills.
- Experience as a Salesforce administrator, preferably in a nonprofit setting with direct NGO Connect experience.
- Experience with Microsoft Office suite, especially Excel and Word; experience with project management tools such as Asana; and experience with event management tools such as Eventbrite.
Founded in 1979, Family Equality Council’s mission is to ensure legal and lived equality for lesbian, gay, bisexual, transgender and queer families, and for those who wish to form them, through building community, changing hearts and minds, and driving policy change.
We envision a future where all LGBTQ families, regardless of creation or composition, live in communities that recognize, respect, protect, and value them. We envision a world in which everyone has the right and should have the opportunity to form and sustain a loving family, regardless of sexual orientation, gender identity, race, religion, national origin, geography, socioeconomic status, disability, or the intersection of those characteristics. Finally, we envision systems of service and support that are free of discrimination and that maximize opportunities for youth needing permanency and LGBTQ adults seeking family formation.